Refund policy

This page explains how refunds work at Skembo. It follows our Terms of Service and applies to paid access: the One-Time Pass ($4.99) and Premium ($19.99/month).

How payments are made

The payment methods available are shown in the product when you pay. Card payments are processed by Dodo Payments; mobile-money payments are verified by us before anything is activated.

When a refund may be possible

• A payment we cannot verify gives no paid access: nothing is activated.
• If a payment has been verified but the paid access has not been used, a refund may be possible, case by case.
• Once the paid access has been activated and used, refunds are generally not available, except where the law applicable to you requires otherwise.

How to ask for a refund

Write to support@skembo.com from the e-mail address of your Skembo account, with the payment reference and the date of payment. Refunds are handled manually: each request is reviewed individually and we answer by e-mail.

Cancelling Premium

You may cancel a Premium subscription at any time, as set out in our Terms of Service.